Diamond Certified Blog

Tag Archives: top-rated companies

The 2017 Summer Diamond Certified Directory Update is Here!

Have you received your free copy of the 2017 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Continue reading “The 2017 Summer Diamond Certified Directory Update is Here!” »

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Posted in Consumer News, Diamond Certified News | Tags: , , , , , ,

The 2017 Diamond Certified Directory is Coming!

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2017 Diamond Certified Directory is Coming!” »

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Posted in Consumer News, Consumers, Diamond Certified News | Tags: , , , , , , , ,

The 2016 Diamond Certified Directory is Here!

The massive distribution of the 2016 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. Continue reading “The 2016 Diamond Certified Directory is Here!” »

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Posted in Consumers, Diamond Certified Experts, Diamond Certified News, Savvy Tips | Tags: , , , , , , ,

The 2016 Diamond Certified Directory is Coming!

The 2016 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2016 Diamond Certified Directory is Coming!” »

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Posted in Diamond Certified News | Tags: , , , , , , , ,

Spotlight: The Diamond Certified Ratings Process

LgSign03-10You already know you can use diamondcertified.org and the quarterly Diamond Certified Directory to find all types of service companies that have been independently rated Highest in Quality…but do you know how a company becomes Diamond Certified in the first place? Here’s a breakdown of our 12-step certification process and what it means for you, the consumer.

1. APPLY
The company must apply to begin the rating process.

2. SAMPLE
A random sample of typically 400 past customers is collected from all customer files of the applicant company. Continue reading “Spotlight: The Diamond Certified Ratings Process” »

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Consumer Response to the 2015 Diamond Certified Directory

We’re so excited about the publication of our 2015 Diamond Certified Directory! (If you haven’t received your FREE copy in the mail yet, click here.) The 11 county-specific versions began arriving in Bay Area mailboxes last month, and the response has been great. “It arrived the same day that a tree fell in my yard,” writes Louisa K. in Albany. “I found a tree service professional who came out right away.” Calvin G. in Palo Alto keeps the Diamond Certified Digital Directory on his smartphone so he can always find a quality service provider, and Cassandra C. from San Francisco says, “I love the directory. I don’t trust anybody but Diamond Certified to work on my house.”

Tip Rated Local Businesses Continue reading “Consumer Response to the 2015 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Customer Service, Diamond Certified Experts, Diamond Certified News | Tags: , , , , ,

The 2015 Winter Diamond Certified Directory Update is Here!

2015 Winter Diamond Certified Directory UpdateHave you received your free copy of the Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee.

If you haven’t received your copy of the 2015 Winter Diamond Certified Directory Update, simply click this link and we’ll send one as soon as possible. Get a jump start on calling Diamond Certified companies before their schedules fill up for the spring!

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Posted in Consumer News, Diamond Certified News | Tags: , , , , ,

2013 Diamond Certified Directory Now Available!

There are 10 different versions of the 2013 Diamond Certified Directory

There are 10 different versions of the 2013 Diamond Certified Directory

The massive distribution of the 2013 Diamond Certified Directory has been in full swing since early April, with more than 800,000 copies reaching homeowners, select local business owners, property and apartment managers, and insurance and real estate agents throughout the Greater Bay Area. This year marked the addition of a Napa County version, which joins Sonoma County, Marin County, San Francisco/Daly City, Alameda County, Contra Costa County, Santa Clara County, San Mateo County, Solano County, and Monterey/San Benito/Santa Cruz Counties. Continue reading “2013 Diamond Certified Directory Now Available!” »

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