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Spotlight: The Mediation Process

Nearly all disputes that are mediated under the Diamond Certified Performance Guarantee are resolved with a mutually agreeable solution. Photo: American Ratings Corporation, 2015

Nearly all disputes that are mediated under the Diamond Certified Performance Guarantee are resolved with a mutually agreeable solution. Photo: American Ratings Corporation, 2015

When working with a service company, sometimes a dispute arises from an unmet expectation or a simple misunderstanding. Many disagreements are resolved after the parties work with each other using the contract for guidance. Sometimes people find it difficult to resolve a dispute on their own. The Diamond Certified Resource is here to help. Our mediation department helps people craft their own agreements. Diamond Certified dispute resolution is always free and we back it up per the terms of our Performance Guarantee. Continue reading “Spotlight: The Mediation Process” »

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Spotlight: The Diamond Certified Performance Guarantee

perfWe believe every consumer deserves superior performance, so we back each transaction with a Diamond Certified company with our mediation services and the Diamond Certified Performance Guarantee. Here’s how it works:

The Performance Guarantee is designed to help you in the event that you have a dispute with a Diamond Certified company. This dispute may arise from an unmet expectation or a simple misunderstanding. Many disagreements are resolved after the parties work with each other using the contract and industry standards for guidance. Continue reading “Spotlight: The Diamond Certified Performance Guarantee” »

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Mediator Tip: Provide Two Ways to Reach You

Problem resolution is much easier if you provide a company with easy ways to contact you.

Problem resolution is much easier if you provide a company with easy ways to contact you.

A couple of weeks ago, a customer contacted us by email to report a complaint about a company. She explained that a Diamond Certified arborist did not follow industry standards, and because of their negligence, she was certain her trees would be lost. She was reasonably angry and intended to report the company to multiple agencies. She said we needed to contact her, so we did. I sent her two emails, one with our complaint form and a second to inform her that the company she was reporting was not Diamond Certified. She didn’t provide a telephone number. So, I waited…

Continue reading “Mediator Tip: Provide Two Ways to Reach You” »

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