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Tag Archives: Diamond Certified Directory

How to Use the Diamond Certified Directory

The Diamond Certified Directory Report Page

The Diamond Certified Directory features report pages for top rated companies throughout the Greater Bay Area. Photo: American Ratings Corporation, 2017

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Continue reading “How to Use the Diamond Certified Directory” »

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Posted in Consumer News, Consumers, Customer Service, Diamond Certified News, Uncategorized | Tags: , , , , ,

Response to the 2017 Diamond Certified Directory

The Diamond Certified Directory features only top rated Bay Area companies. Photo: American Ratings Corporation, 2017

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. “Great job!” Dean D. called to tell us that “Keech Painting Contractors were very good. They did a great job, they were reasonably priced and we were very happy with them.” Continue reading “Response to the 2017 Diamond Certified Directory” »

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The 2017 Diamond Certified Directory is Coming!

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2017 Diamond Certified Directory is Coming!” »

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What Happens in Vegas…

A panoramic view of Creel Printing. There are more then 800,000 prints of the Diamond Certified Directory here!

A panoramic view of Creel Printing. There are more then 800,000 prints of the Diamond Certified Directory here! Photo: American Ratings Corporation, 2016

We’ve just completed the massive distribution of the 2016 Diamond Certified Directory, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. (If you haven’t received your FREE copy in the mail yet, click here.) April distribution marks the end of a season around here. Every year, we spend six to eight months producing the Diamond Certified Directory. In the final stage of the production process, Director of Production Char Leary and her team head off to Las Vegas. Continue reading “What Happens in Vegas…” »

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Posted in Consumers, Diamond Certified Extras, Diamond Certified News | Tags: , , ,

Consumer Response to the 2016 Diamond Certified Directory

2016 directory coverWe’re thrilled about the publication of our 2016 Diamond Certified Directory. (If you haven’t received your FREE copy in the mail yet, click here.) The 10 county-specific versions have been arriving in Bay Area mailboxes throughout April and we’re already seeing significant usage. We spend a lot of time getting the Diamond Certified Directory just right, so we love hearing from consumers who use it.

Barbara S. writes, “My husband and I keep the directory in a handy place because it’s our ‘go to’ resource when we need to find a service provider for our home and/or health.” Continue reading “Consumer Response to the 2016 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Diamond Certified News, Uncategorized | Tags: , , , , , ,

The 2016 Diamond Certified Directory is Here!

The massive distribution of the 2016 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. Continue reading “The 2016 Diamond Certified Directory is Here!” »

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Posted in Consumers, Diamond Certified Experts, Diamond Certified News, Savvy Tips | Tags: , , , , , , ,

The 2016 Diamond Certified Directory is Coming!

The 2016 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2016 Diamond Certified Directory is Coming!” »

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Consumer Response to the 2015 Diamond Certified Directory

We’re so excited about the publication of our 2015 Diamond Certified Directory! (If you haven’t received your FREE copy in the mail yet, click here.) The 11 county-specific versions began arriving in Bay Area mailboxes last month, and the response has been great. “It arrived the same day that a tree fell in my yard,” writes Louisa K. in Albany. “I found a tree service professional who came out right away.” Calvin G. in Palo Alto keeps the Diamond Certified Digital Directory on his smartphone so he can always find a quality service provider, and Cassandra C. from San Francisco says, “I love the directory. I don’t trust anybody but Diamond Certified to work on my house.”

Tip Rated Local Businesses Continue reading “Consumer Response to the 2015 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Customer Service, Diamond Certified Experts, Diamond Certified News | Tags: , , , , ,

NEW in the 2015 Diamond Certified Directory: Expert Tips

2015 directoryThe Diamond Certified Directory has long been a valuable resource for Northern California consumers—in addition to full-page profiles of top rated companies across a wide range of service industries, it features a Consumer Help List with contact information for various consumer agencies, a detailed explanation of why the Diamond Certified Program is more accurate than most review sites and much more.

This year, we’ve included a brand-new section that makes the Diamond Certified Directory even more valuable: Diamond Certified Expert Contributor tips. Continue reading “NEW in the 2015 Diamond Certified Directory: Expert Tips” »

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Spotlight: Diamond Certified Preferred Consumer Membership

Maybe you’ve heard about the Diamond Certified Preferred Consumer Membership but still aren’t quite sure what it’s all about. Maybe you just haven’t had a chance to learn more, or maybe your consumer “spider sense” has kicked in and you’re detecting some kind of sales gimmick.DCPC card

The fact is, not only is becoming a Diamond Certified Preferred Consumer incredibly easy, there’s positively nothing to lose because it’s always 100 percent free. Here are a few of the benefits that come with being a card carrying member of our Preferred Consumer program:

Member hotline
Whether to ask a question, lodge a complaint or compliment a Diamond Certified company on their great work, Preferred Consumers can get responsive assistance during business hours by way of our exclusive Member Hotline. Continue reading “Spotlight: Diamond Certified Preferred Consumer Membership” »

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