Diamond Certified Blog

Tag Archives: customer satisfaction

Savvy Tips on Researching Products and Services

I’ve found that being a savvy consumer takes a little extra effort in the short run, but there are big payoffs in the long run. The larger the purchase, the more time and effort I put into the research and vetting process.

When it comes to product ratings, Consumer Reports is the gold standard of consumer protection. (For the record, I served on its national Board of Directors for more than 20 years.) Its website, consumerreports.org, has detailed and objective ratings on everything from washing machines and refrigerators to new cars and auto insurance. A second website called The Sweet Home has a different twist on product ratings and a different business model. Continue reading “Savvy Tips on Researching Products and Services” »

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Posted in Consumers, Savvy Tips | Tags: , , , , , , ,

Promises Made + Promises Kept = An Extremely Satisfied Customer

I had such a seamless experience with a light installer a few weeks back, I wanted to tell you about it. My husband and I purchased two wall sconces that had to be installed in a stairwell. Once we realized that we didn’t have the right kind of ladder for the installation and weren’t sure how complicated the electrical work would be, I started looking for a provider. After a few false starts, I found a local lighting company that suggested making an installation request through an online form.

People remember when they’ve had a great experience with a contractor. Photo: Roberts Electric Company, Inc., 2017

I don’t know about you, but I’ve had mixed success with requesting a quote this way. Often, you never even hear from the company—it can feel as though your request for service has gone into a black hole. Continue reading “Promises Made + Promises Kept = An Extremely Satisfied Customer” »

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Posted in Consumers, Savvy Tips | Tags: , , , ,

The 2017 Diamond Certified Directory is Coming!

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2017 Diamond Certified Directory is Coming!” »

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Posted in Consumer News, Consumers, Diamond Certified News | Tags: , , , , , , , ,

The 2016 Diamond Certified Directory is Here!

The massive distribution of the 2016 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. Continue reading “The 2016 Diamond Certified Directory is Here!” »

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Posted in Consumers, Diamond Certified Experts, Diamond Certified News, Savvy Tips | Tags: , , , , , , ,

The 2016 Diamond Certified Directory is Coming!

The 2016 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2016 Diamond Certified Directory is Coming!” »

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Posted in Diamond Certified News | Tags: , , , , , , , ,

Spotlight: The Diamond Certified Ratings Process

LgSign03-10You already know you can use diamondcertified.org and the quarterly Diamond Certified Directory to find all types of service companies that have been independently rated Highest in Quality…but do you know how a company becomes Diamond Certified in the first place? Here’s a breakdown of our 12-step certification process and what it means for you, the consumer.

1. APPLY
The company must apply to begin the rating process.

2. SAMPLE
A random sample of typically 400 past customers is collected from all customer files of the applicant company. Continue reading “Spotlight: The Diamond Certified Ratings Process” »

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Posted in Diamond Certified Extras, Diamond Certified News | Tags: , , , ,

The 2015 Winter Diamond Certified Directory Update is Here!

2015 Winter Diamond Certified Directory UpdateHave you received your free copy of the Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee.

If you haven’t received your copy of the 2015 Winter Diamond Certified Directory Update, simply click this link and we’ll send one as soon as possible. Get a jump start on calling Diamond Certified companies before their schedules fill up for the spring!

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Posted in Consumer News, Diamond Certified News | Tags: , , , , ,

The 2014 Diamond Certified Directory is Here!

The massive distribution of the 2014 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!2014 directory

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. You can even order an extra directory to give to a friend or family member! Continue reading “The 2014 Diamond Certified Directory is Here!” »

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