Diamond Certified Blog

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How to Use the Diamond Certified Directory

The Diamond Certified Directory Report Page

The Diamond Certified Directory features report pages for top rated companies throughout the Greater Bay Area. Photo: American Ratings Corporation, 2017

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Continue reading “How to Use the Diamond Certified Directory” »

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Posted in Consumer News, Consumers, Customer Service, Diamond Certified News, Uncategorized | Tags: , , , , ,

Response to the 2017 Diamond Certified Directory

The Diamond Certified Directory features only top rated Bay Area companies. Photo: American Ratings Corporation, 2017

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. “Great job!” Dean D. called to tell us that “Keech Painting Contractors were very good. They did a great job, they were reasonably priced and we were very happy with them.” Continue reading “Response to the 2017 Diamond Certified Directory” »

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Consumer Response to the 2016 Diamond Certified Directory

2016 directory coverWe’re thrilled about the publication of our 2016 Diamond Certified Directory. (If you haven’t received your FREE copy in the mail yet, click here.) The 10 county-specific versions have been arriving in Bay Area mailboxes throughout April and we’re already seeing significant usage. We spend a lot of time getting the Diamond Certified Directory just right, so we love hearing from consumers who use it.

Barbara S. writes, “My husband and I keep the directory in a handy place because it’s our ‘go to’ resource when we need to find a service provider for our home and/or health.” Continue reading “Consumer Response to the 2016 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Diamond Certified News, Uncategorized | Tags: , , , , , ,