Diamond Certified Blog

Tag Archives: consumer tips

The 2017 Summer Diamond Certified Directory Update is Here!

summer update 2016 coverHave you received your free copy of the 2017 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Continue reading “The 2017 Summer Diamond Certified Directory Update is Here!” »

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Savvy Consumer Tip: Choosing a Summer Camp

With summer right around the corner, now is a good time to start looking for the right camp for your kids.

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How to Stay Up on Consumer News and Issues

Newsletters, blogs and podcasts are great ways to stay informed about consumer issues. Photo: American Ratings Corporation, 2017

Like most of you, I subscribe to a variety of news feeds, blogs, email newsletters and podcasts, both for entertainment and so I can learn about things I’m interested in. I’m a big fan of Flipboard, my news feed for politics, cooking and music. For local restaurant openings and news, I enjoy reading tablehopper.com, and my favorite podcast right now is “On Being” with Krista Tippett, which I learned about from a colleague at Diamond Certified. When it comes to consumer news and issues, here are a few of the resources I use to stay informed.

Consumerreports.org
This website from the publishers of Consumer Reports magazine requires a subscription for detailed product ratings. However, it also has a lot of free content with general buying advice. Continue reading “How to Stay Up on Consumer News and Issues” »

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Why Won’t They Call Me Back?

I’m frustrated right now because I’ve been calling several local companies for service and haven’t heard back from any of them. I’m trying to get on a schedule for tree pruning, and I’m also attempting to schedule a furnace cleaning and fireplace inspection. I’ve left four voicemail messages for one of these companies over a two-week period. I’ve persisted because I’m a repeat customer and was satisfied with their services in the past.

There are steps you can take to ensure you get a call back from a busy company.

I understand that small businesses can get overwhelmed with consumer demand. Severe storms like we had this winter mean tree service companies, plumbers, and roofers are working overtime and can’t keep up with all the requests. Continue reading “Why Won’t They Call Me Back?” »

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Posted in Consumers, Personal Stories, Savvy Tips | Tags: , , , , ,

Missing Money: How to Find and Claim It

Did you know the State of California is currently holding $8 billion in unclaimed funds in the names of more than 30 million individuals and organizations? I was one of them until a few weeks ago, when I went searching for missing money. The law requires companies to turn over funds after three years or more if there hasn’t been any activity or contact with the rightful owner.

What motivated me was my sister-in-law posting on Facebook about her successes tracking down unclaimed funds in a variety of states where she and her husband have lived over the past 30 years. Continue reading “Missing Money: How to Find and Claim It” »

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Posted in Consumers, Personal Stories, Savvy Tips, Uncategorized | Tags: , , , , , ,

The 2017 Diamond Certified Directory is Coming!

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2017 Diamond Certified Directory is Coming!” »

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Savvy Consumer Tip: Dealing with Mold in a Closet

Do you suspect you have mold in your closets? Watch this video to learn what to do.

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Is Saying “Thank You” a Lost and Underappreciated Art?

I’ve been saying “thank you” a lot lately and it feels good. After my last flight on Southwest Airlines, I stopped to tell the pilot and attendants how much I appreciated their attentiveness and on-time performance. I wrote a thank-you email to my Diamond Certified tree company in December because the crew did an excellent job pruning my large trees. When I had trouble resolving a problem with my health insurance company, a staff member kept communicating with me even though it took a few weeks to untangle. Afterward, I asked for her supervisor’s name so I could write a complimentary letter for her personnel file. The last time I was in the grocery store, I told the cashier and bagger how much I love shopping there because of their smiles, quality produce, and service. Continue reading “Is Saying “Thank You” a Lost and Underappreciated Art?” »

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Savvy Consumer Tip: Cleaning Stainless Steel Appliances

Watch this video to learn a simple way to keep your stainless steel appliances clean.

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Dealing with Foundation Problems

Abrew Repair and Construction recognized that this fireplace mantel was a warning sign that the home’s foundation was uneven.

Recently, I spoke to a homeowner who hired a contractor to demolish and re-build a chimney, as well as repair cracks to stucco and drywall. That contractor abandoned the job. The homeowner then hired a Diamond Certified company to patch cracks in the stucco and reinstall the mantel, which the homeowner had removed from around the fireplace.

What went wrong?
When the incoming contractor remounted the fireplace mantel, it looked crooked. The contractor explained that the problem wasn’t the mantel—the house was uneven. This explanation was not received well. Continue reading “Dealing with Foundation Problems” »

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