Diamond Certified Blog

Tag Archives: car accident

Your Kid’s First Car: What Every New Driver Needs to Know


The first lessons of car ownership happen at the dealership. Photo: Toyota Marin (2017)

What’s the perfect accessory to go with a cap and gown? A set of car keys. With graduation season upon us, many young people will be getting their first cars before heading off to college or starting their first jobs. A car allows a young person to experience freedom and independence, but it’s also a serious responsibility. School may be over for your child, but the life lessons are just about to begin. To learn how you can help teach your child to be a responsible car owner, read these tips provided by five Diamond Certified Experts.

How to buy a car
For many young people, an auto dealership may be where the car of their dreams crashes into the reality of their bank accounts. Even if the car is a gift, it’s a good idea to include your child in the purchasing process. Continue reading “Your Kid’s First Car: What Every New Driver Needs to Know” »

 Leave a comment

Posted in Consumers, Diamond Certified Experts | Tags: , , , , , ,

When Something Big Goes Wrong, What Does the Business Do?

I often say that one of the best ways to judge a company’s commitment to customer service is by how they handle things when something goes wrong. An auto body shop I did business with recently passed that test with flying colors.

The damage from a car accident cost more than $3,000 in repairs, and the job took several weeks to complete. Happy to get the vehicle back after so long, we drove right to a car wash. Minutes later, the manager called me over to point out that radiator fluid was pouring out of the vehicle. Nearly everything under the hood had just been almost entirely re-built, including the radiator!

Here’s the happy ending. The shop owner did not hesitate or waffle when it came to solving the problem. He promptly sent a tow truck, ordered a rental car, offered to investigate what went wrong, made the repair, and road tested the car again. The solution cost him money, but he knew it was the right thing to do. That’s the way to earn a customer for life.

 Leave a comment

Posted in Auto Tips | Tags: ,