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Mediator Tip: Provide Two Ways to Reach You

Problem resolution is much easier if you provide a company with easy ways to contact you.

Problem resolution is much easier if you provide a company with easy ways to contact you.

A couple of weeks ago, a customer contacted us by email to report a complaint about a company. She explained that a Diamond Certified arborist did not follow industry standards, and because of their negligence, she was certain her trees would be lost. She was reasonably angry and intended to report the company to multiple agencies. She said we needed to contact her, so we did. I sent her two emails, one with our complaint form and a second to inform her that the company she was reporting was not Diamond Certified. She didn’t provide a telephone number. So, I waited…

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