Diamond Certified Blog

Category Archives: Diamond Certified News

The 2017 Summer Diamond Certified Directory Update is Here!

Have you received your free copy of the 2017 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Continue reading “The 2017 Summer Diamond Certified Directory Update is Here!” »

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Posted in Consumer News, Diamond Certified News | Tags: , , , , , ,

How to Use the Diamond Certified Directory

The Diamond Certified Directory Report Page

The Diamond Certified Directory features report pages for top rated companies throughout the Greater Bay Area. Photo: American Ratings Corporation, 2017

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Continue reading “How to Use the Diamond Certified Directory” »

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Posted in Consumer News, Consumers, Customer Service, Diamond Certified News, Uncategorized | Tags: , , , , ,

Response to the 2017 Diamond Certified Directory

The Diamond Certified Directory features only top rated Bay Area companies. Photo: American Ratings Corporation, 2017

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. “Great job!” Dean D. called to tell us that “Keech Painting Contractors were very good. They did a great job, they were reasonably priced and we were very happy with them.” Continue reading “Response to the 2017 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Diamond Certified News | Tags: , ,

The 2017 Diamond Certified Directory is Coming!

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2017 Diamond Certified Directory is Coming!” »

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Posted in Consumer News, Consumers, Diamond Certified News | Tags: , , , , , , , ,

How To Choose a Contractor

Here are eight steps you can take to hire a reputable remodeling contractor:

1. Obtain multiple bids (if possible). Getting multiple bids is a great way to ensure you’re making an informed choice. If you sign a contract, you have exactly three days to rescind in writing. Upon rescission, the contractor must return your deposit. If your area has been declared a disaster area, the three-day Right of Rescission extends to seven days.

2. Check license information. By law, anyone who undertakes to improve your home or property must have a contractor’s license if the cost from start to completion will exceed $500. You can check contractors’ licenses at cslb.ca.gov. Continue reading “How To Choose a Contractor” »

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Posted in Consumer Events, Consumer News, Consumers, Customer Service, Diamond Certified News, Home improvement, Uncategorized | Tags: , , , , , ,

Your Home, Your Roof: Choose Roofing Materials Wisely

When it comes time to choose the material for your new roof, Paul Proctor, CEO of R E Roofing and Construction, Inc. recommends looking past what is currently fashionable.

R-E-Roofing-Diamond-Certified

Paul Proctor, CEO of R E Roofing and Construction, Inc., advises homeowners to find the best roofing materials for their particular homes. Photo: American Ratings Corporation, 2016

“A lot of people will look at what their neighbors are doing and figure those must be the best roofing products, but that’s not necessarily true,” says Mr. Proctor. “This ‘follow the leader’ mentality is the reason more people install asphalt shingles today than 20 years ago. Asphalt may look nice and be easier to walk on, but it’s not a good insulator, and most homeowners fail to take that into account. That’s why it’s important to learn about all the different roofing options so you can make an informed decision.” Continue reading “Your Home, Your Roof: Choose Roofing Materials Wisely” »

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Posted in Diamond Certified News, Home improvement, Home Tips, Savvy Tips | Tags: , , , , , , , , ,

What Happens in Vegas…

A panoramic view of Creel Printing. There are more then 800,000 prints of the Diamond Certified Directory here!

A panoramic view of Creel Printing. There are more then 800,000 prints of the Diamond Certified Directory here! Photo: American Ratings Corporation, 2016

We’ve just completed the massive distribution of the 2016 Diamond Certified Directory, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. (If you haven’t received your FREE copy in the mail yet, click here.) April distribution marks the end of a season around here. Every year, we spend six to eight months producing the Diamond Certified Directory. In the final stage of the production process, Director of Production Char Leary and her team head off to Las Vegas. Continue reading “What Happens in Vegas…” »

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Posted in Consumers, Diamond Certified Extras, Diamond Certified News | Tags: , , ,

Consumer Response to the 2016 Diamond Certified Directory

2016 directory coverWe’re thrilled about the publication of our 2016 Diamond Certified Directory. (If you haven’t received your FREE copy in the mail yet, click here.) The 10 county-specific versions have been arriving in Bay Area mailboxes throughout April and we’re already seeing significant usage. We spend a lot of time getting the Diamond Certified Directory just right, so we love hearing from consumers who use it.

Barbara S. writes, “My husband and I keep the directory in a handy place because it’s our ‘go to’ resource when we need to find a service provider for our home and/or health.” Continue reading “Consumer Response to the 2016 Diamond Certified Directory” »

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Posted in Consumer Events, Consumer News, Consumers, Diamond Certified News, Uncategorized | Tags: , , , , , ,

The 2016 Diamond Certified Directory is Here!

The massive distribution of the 2016 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. Continue reading “The 2016 Diamond Certified Directory is Here!” »

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Posted in Consumers, Diamond Certified Experts, Diamond Certified News, Savvy Tips | Tags: , , , , , , ,

The 2016 Diamond Certified Directory is Coming!

The 2016 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)

Continue reading “The 2016 Diamond Certified Directory is Coming!” »

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Posted in Diamond Certified News | Tags: , , , , , , , ,