Delivering feedback isn’t always easy. Before deciding to speak up, you may wrestle with competing goals of personal and social responsibility versus a desire to avoid conflict. At some point, every service provider has needed constructive feedback to better serve their customers. In speaking to thousands of consumers over the years, I’ve found that some people prefer to silently move on and not use that company’s services again. In those cases, everyone loses. Armed with the following tips, you may feel empowered to turn an unsatisfactory situation around and experience increased goodwill and satisfaction.
Talk to management before posting on social media.
Bob had a puzzling exchange with an electrical technician who charged him to flip a breaker. Bob and the technician couldn’t reach an agreement. After paying his bill, Bob posted a lengthy narrative of his experience on Yelp. He also contacted Diamond Certified and the Better Business Bureau. Continue reading “Is there a “Right Way” to Give Feedback?” »